Delivery

We deliver worldwide
We use tracked post for our standard service (except for USA which uses DHL air as standard). We use DHL air for all express service.
We will email you a tracking information when your order is despatched
All customs, duties, taxes are included in product prices, or you are given the option to prepay at checkout. You will have no further unexpected charges to pay at a later date
If you feel your parcel is lost, you must let us know within 21 days from despatch, so that our customer service team can assist

Standard Tracked

Express (DHL Air)

EU Zone 1 (Euros)

includes all countries in EU except those in Zone 2 below

2-5 working days approx, varies per country, see checkout -
€ 6.50 (Free on orders > € 100)

2-3 working days - € 20

EU Zone 2 (Euros)

Bulgaria, Croatia, Czech Republic, Greece, Italy, Latvia, Lithuania, Malta, Romania, Slovak Republic

2-5 working days approx, varies per country, see checkout -
€ 7.50

2-3 working days - € 20

Denmark

3-4 working days - Kr 55

1-2 working days - Kr 155

Sweden

4-6 working days - Kr 75

1-2 working days - Kr 210

Iceland

1-2 working days - Kr 2710

Norway

2-3 working days - Kr 180

Switzerland

4-6 working days - CHF 6.50

1-2 working days - CHF 20

Rest of World
	Standard Tracked	Express (DHL Air)
Australia	4-16 working days - AU$ 13	4-8 working days - AU$ 27.50
Hong Kong	6-7 working days - HK$ 55	2-3 working days - HK$ 165
Israel	5-7 working days - ₪ 20 (Free on orders > ₪ 325)	2-9 working days - ₪ 70
Japan	4-7 working days - ¥ 750 (Free on orders > ¥ 13,000)	4-5 working days - ¥ 2300
Malaysia	5-9 working days - RM 30 (Free on orders > RM 440)	4-6 working days - RM 91
New Zealand	-	4-7 working days - NZ$ 30
Qatar	6-10 working days - QR 26 (Free on orders > QR 550)	3-4 working days - QR 78
Saudi Arabia	-	3-5 working days - SR 80
Singapore	6-7 working days - S$ 9.50 (Free on orders > $ 140)	2-3 working days - S$ 28
South Africa	-	3-7 working days - R 318
UAE	4-9 working days - AED 25 (Free on orders > AED 550)	2-3 working days - AED 75
All Other Countries	see checkout for prices/time estimates	see checkout for prices/time estimates

Order processing - Orders placed by 3pm (GMT) on any working day will be processed and despatched the same day. Any order placed after this time will be processed and despatched on the next working day
Bank Holidays and Weekends - Orders placed on bank holidays or weekends will be despatched next working day
Pens with Engraving - If you order a pen with an engraved message before 3pm, it will be despatched the same day
If you have not received your order, you must let us know within 7 days from the last estimated delivery date on your order confirmation so that we can assist you further