Returns

Can I return my products for a refund or exchange?

  • Items must be returned to us within 21 days of receipt of purchase to be eligible for an exchange/refund.
  • The item must still be in a re-saleable condition and returned with proof of purchase. We will be unable to refund the shipping costs. Items that have been personalised are not eligible for a refund, unless they are faulty.
  • Engraved Pens & Personalised Journals - because the pen/journal is customised to meet your personal requirements, we are unable to offer a refund.

Incorrect or Damaged Items

  • Should you receive a damaged or incorrectly dispatched item, please inform us within 7 days of receipt, so we can advise you on the return of the item. Call 0208 731 8610 or email support@penheaven.com
  • If you wish to send back a faulty or incorrectly despatched item, we will send you a returns label that you can print off free of charge.

How to Return an Item

  • If you wish to send back an item/items, you can contact us at support@penheaven.com and we will email you a returns label. The charge from Europe is €8 and £10 from most other major countries. If Pen heaven has made a mistake with your order, there will be no charge.
  • Alternatively you can use your own courier. In this case, it is the sender's responsibility to ensure we receive the products back. If the parcel goes missing we will be unable to exchange or refund your order. If you are returning an item because of a mistake made by Pen Heaven, we will refund you the cost up to a standard tracked service.

Returns Address

Unit 4 Technology Park,
Colindeep Lane,
London, NW9 6BX,
England