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At Pen Heaven, we're a bit like a family (not discounting actual family members of course) and as one of our customers we'd like to welcome you into that family by helping you know a little more about us. We are all passionate about what we do, from customer services & online marketers to directors. Scroll down to find out more...



Likes: Black Labradors
Dislikes: Movie Sequels
Hobbies: Cycling, Painting
Favourite Pen: Cross Peerless Obsidian Black

David is our director; having taken over the company in April 2021, when his father (and founder of Pen Heaven), Keith, retired. David has been the real driving force behind the growth of Pen Heaven in recent years; using his background in ecommerce marketing to create a website that truly speaks to our customers and is quick and easy to use. In his spare time David likes to watch the latest films in the cinema and going cycling or dog walking with his dad.



Operations Manager
Joined: February 2018
Likes: Cricket
Dislikes: Science Fiction Films
Hobbies: Running
Favourite Pen: Parker Jotter Ballpoint Pen

Peter works behind the scenes to order stock ensuring we always have plenty for our customers and sources new products alongside our director David. After work is done, he likes to step away from the screen and go for a run or enjoy time with his two young children.


Customer Services Manager
Joined: June 2021
Likes: Clementines
Dislikes: Goats Cheese
Hobbies: 5-a-side football
Favourite Pen: Montegrappa NeroUno Grande Black Resin Ballpoint Pen

Having joined us in June 2021, Chris is the newest member to the Pen Heaven team. With a background in account management, Chris has a way with words and his natural charm helps all our customers feel at ease. His enthusiasm for outstanding customer service shows in all his interactions and he strives to help whatever the situation. When not at work, Chris likes to play 5-a-side football and spend time with his two children.


Content Marketing Executive
Joined: March 2015
Likes: Playing rugby, Arts & Crafts
Dislikes: English Weather
Hobbies: Baking, Keep Fit
Favourite Pen: TWSBI ECO Blossom Red Fountain Pen

Gemma started at Pen Heaven as our customer services manager but when an opening formed within the company we thought we’d put Gemma’s product knowledge and way with words to good use, promoting her to Content Marketing Executive. She’s now in charge of website content, the blog and social media. In her spare time, Gemma likes to play rugby, keep fit and spend time with friends and family.


Content Marketing Executive
Joined: July 2013
Likes: Art, Dance
Dislikes: Early Mornings
Hobbies: Keep Fit
Favourite Pen: Fisher Space Bullet Pen Titanium Plated Rainbow

Aneta has big ideas for Pen Heaven and it shows in her work. Her passion for our products and her eye for design have seen her promoted to content marketing executive, working alongside Gemma. Having previously worked as both customer services manager and senior warehouse executive, Aneta has an in-depth product knowledge and is our in-house engraving expert. In her own time, Aneta likes to keep fit in the gym.


Warehouse Manager
Joined: July 2009
Likes: Italy
Dislikes: Being Idle
Hobbies: Travel, Reading
Favourite Pen: Visconti Van Gogh Vincent's Chair Fountain Pen

Magda is our seasoned Warehouse Manager. She oversees the warehouse team, liaises with our suppliers, arranges hallmarking and assists David and Peter with stock levels. Being with Pen Heaven as long as she has means Magda is our go-to for product knowledge and troubleshooting. Her know-how enables us to perform a number of repairs on site and get them sent straight back to the customer. At home Magda enjoys spending time with her two children and relaxing with a good book.


Assistant Warehouse Manager
Joined: November 2011
Likes: Martial Arts
Dislikes: Prosecco
Hobbies: Gardening
Favourite Pen: Caran D'Ache Ecridor Chevron Rollerball Pen

Marcin is our assistant warehouse manager. He is in charge of our in-house embossing service; testing new products, and keeping the machines working.


Warehouse Executive
Joined: October 2014
Likes: Cooking, Sports
Dislikes: Fast Food
Hobbies: Knitting
Favourite Pen: Ferrari 500 Ballpoint Pen - Rosso Corsa

Kasia is a part-time warehouse executive. At work, she mainly picks, gift-wraps and packs orders, but she also works closely with Aneta assisting with engraving when necessary. In her spare time, Kasia spends a lot of time with her two sons and enjoys knitting to unwind after a busy day.


Warehouse Executive
Joined: November 2017
Likes: TV Dramas
Dislikes: Untidiness
Hobbies: Motorbikes
Favourite Pen: Parker Sonnet Matte Black Gold Trim Ballpoint Pen

One of the newest members to join the Pen Heaven team, Mark was hired in November 2017 to be a temporary staff member to help with the Christmas rush. We liked him so much we decided to keep him. Mark mostly works on picking and packing of the orders. At home, Mark likes to spend time tinkering with his car and motorbikes or chill watching drama detective series on TV.